Effective Date: April 22, 2025 | Last Updated: April 22, 2025
Company: Wellcore Solutions FZ-LLC
Website: wellcoresolutions.net
Email: [email protected]
Phone: +971 50 154 5990
We collect the following categories of personal data when you use the App:
| Data Type | What It Includes | Why We Collect It | Shared? |
|---|---|---|---|
| Full Name | First and last name | Account creation and personalisation | No |
| Email Address | Primary email | Account login, communication, password reset | No |
| Phone Number | Mobile number | Account verification and support contact | No |
| PRQ | Health readiness responses | Personalising workout recommendations and safety screening | No |
| Metrics | Body weight, height, fitness metrics | Progress tracking and personalised plans | No |
We do not share your data with any third parties.
All personal information you provide — including your name, email, phone number, PRQ responses, and fitness metrics — is used exclusively within the Wellcore Solutions platform. We do not sell, rent, trade, or share your personal data with any external companies, analytics providers, advertisers, or other third parties.
The only exception is if we are legally required to disclose information by a court order or applicable law, in which case we will notify you to the extent permitted by law.
Your data is stored on secure servers. We implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction, including encryption in transit (TLS) and at rest.
We retain your data for as long as your account is active or as needed to provide services. Upon account deletion, your data is permanently removed within 30 days, except where retention is required by law.
Depending on your jurisdiction, you may have the right to:
To exercise any of these rights, contact us at [email protected].
🗑️ Request Data Deletion
You can request that we permanently delete all personal data associated with your account at any time. Send your request to [email protected] with the subject line "Data Deletion Request". We will acknowledge within 2 business days and complete deletion within 30 days.
The App is not intended for children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us immediately and we will delete it.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or an in-app notification. The "Effective Date" at the top of this page will always reflect the latest version. Continued use of the App after changes constitutes acceptance of the updated policy.
For privacy-related enquiries, reach us through any of the following: